Returns & Exchange


If you find yourself not loving your items or needing another size, you need to let us know within 14 days of receiving your order for full priced items. Sale items are non-refundable unless faulty. Send us a message via our social media pages. Please note an email address will be available shortly. 

Once that’s done, and you have a received confirmation from us, you have 14 days to return the items to us at the below address. We require items to be in their original condition with no physical signs of wear. Items will be inspected to ensure they have not been washed, and do not have any physically signs of wear, including make up, fake tan, perfume or deodorant marks.

Any items returned to us in a non-sellable condition will automatically be sent back to you.

Please note The Fashion Basement are not responsible for any returns parcels lost in transit, we do recommend you to return items using a tracked postage service to ensure they reach us. Refunds will not include the price of your shipping unless item was faulty or incorrect.

 

The Fashion Basement 
215 Croydon Road Caterham
Caterham 
Surrey
CR3 6PH